143 responses

  1. Nancy
    February 4, 2011

    Ok, I set the SIM to lock, now how do I unlock it?

  2. SJ
    February 4, 2011

    You will normally only be prompted for the SIM pin when you put the SIM into a new phone/device. If your question was regarding removing the SIM lock, you can just set the slider back to Off.

  3. Mike Austin
    June 1, 2011

    In surfing tonight for best practices to secure an iPhone and iPad, I found your post here. You seem to have created the best, most current assessment I’ve found anywhere, so thanks. That assessment is from an experienced LAN geek. I’ll be doing what you suggested including the iPhone config utility.

    Is there an analogous iPad config utility?

    Unsolicited advice: it might suit your checkbook that you could identify yourself in your “About” page. But if you didn’t I’d understand it because I also appreciate your politics. Just take heart there are many more of us around than you might think. Even among us backward Yanks.

  4. malyn cristobal
    July 21, 2011

    i lost my iPad today without doing any of the things you mentioned about protecting it. now i feel “naked” because whoever got it can just read all my email and documents in it. how many attempts of the code (4-number code) will the person do before everything is erased? I can let go of the iPad but the documents that are confidential is what I do not want the person to access. I do know if i had the no.4 of Step 1 mentioned above. all i did was place a 4-digit passcode.

  5. SJ
    July 21, 2011

    Hi malyn,

    Sorry to hear about your iPad :-/

    If you configured your iPad to erase itself (Settings > General > Passcode Lock > Erase Data), then 10 failed passcode attempts could cause the device to wipe itself.

    If you didn’t turn this option on, then the attacker would have to wait longer and longer between passcode attempts, until the iPad would be temporarily disabled until it is synced with the computer you last synced it with.

    From Apple’s support page on the topic:

    “If you repeatedly enter the wrong passcode, your iPhone, iPad, or iPod touch will be disabled for longer intervals before you can try again. After too many unsuccessful attempts, you won’t be able to try again until you connect it to the computer with which you last synced it.”

    At least you HAD a passcode lock on it! Some people don’t even have that. If you’re lucky, the person won’t bother, and will simply restore the device on their computer.

  6. John
    September 9, 2011

    Ok, now my brothers ipad is lost and turned off and cannot recognize by the find my iphone app because it’s off. Any ways on how to do it please help me i need my brother’s ipad.

  7. SJ
    September 10, 2011

    Hi John,

    Sorry to hear abuot your brother’s iPad. Unfortunately there isn’t anything you can do if the device is off. You just have to hope it gets turned back on. All I can recommend is that you monitor Find My iPhone closely in the coming days/weeks.

    Best of luck!

  8. Jason
    September 20, 2011

    I did steps 1-3 before losing my wifi-only iPad. But the passcode lock means I won’t be able to use Find my iphone because whoever finds my iPad won’t be able to unlock it and connect it to any wireless networks. If they connect my iPad to their computer, they can reset it and disable the passcode, right? If they do that and then start using the iPad would Find my iphone still work?

  9. SJ
    September 20, 2011

    Hi Jason,

    Indeed they won’t be able to use the device in order to get it online, so Find My iPhone functionality won’t work. If they reset it, then all the data is wiped (essentially a new iPad), so after that there’s no way to track it unfortunately.

    Your data will probably be safe, but finding the iPad itself may be tricky unless it can get online (eg. near an Apple Store). Even then though, you’d need to be monitoring Find My iPhone pretty closely :-/

  10. alan
    October 13, 2011

    sj

    you seem to know a fair bit about iphones,
    i have a question that i need answered if you can help.
    my iphone is in recovery mode and seems to have no imei or iccdi number and will not recover from itunes. it keeps telling me error 1611 which i beleive is some sort of security error.
    i have tried most things but am running out of things to try.

    please please please help me.
    thanks
    alan

  11. SJ
    October 13, 2011

    Hi Alan,

    Your question goes slightly off topic for this post (you’re welcome to post any questions in the forum), but I’ll reply here:

    Error 1611 may indicate a hardware error. This lack of IMEI number supports this theory. Make sure you’re using a known good iPhone/iPad connector cable, and have fully updated iTunes and Mac OS X (if on a Mac).

    Refer to the following Apple documentation to help troubleshoot: http://support.apple.com/kb/ts1275
    Unfortunately I haven’t come across that error, so I can’t be much more help. If you can’t figure it out, consider dropping by an Apple store if possible, or use the official Apple support forums.

    Good luck!

    SJ

  12. Annie Davis
    October 14, 2011

    someone stole my ipad and I did set up all the steps you mentioned. However, if the thief already pluged my ipad into their computer, annd reset and erased everything, can I still find my stolen ipad back? please advise..thank you

  13. SJ
    October 14, 2011

    Hi Annie,

    If they reset and erased everything, there is nothing you can do to find your iPad unfortunately. :-/

    Keep an eye on Find My iPhone and hopefully it’ll show up. Also report it to the police if you have the iPad’s serial number.

    SJ

  14. Annie Davis
    October 15, 2011

    oh, even they reset my ipad i sitll can find it through Find My iPhone? my was ipad one tho. Can the police use the serial number to find my ipad back? what if it’s not connecting to a internet? =(

  15. SJ
    October 15, 2011

    I just said to keep an eye on Find My iPhone in case they haven’t reset it. If it is reset, there is nothing you can do. If you give the police your serial number and by luck they happen to find it (thief gets caught/raided), then they’d be able to return it to you. The police does not have the ability to track iPads either.

  16. Allen
    October 15, 2011

    Super informative article!! I thought you might also mention PREVENTING theft. There are plenty of devices available that can secure your ipad from theft in the first place! For those of you looking to secure your personal iPad or an entire classroom set of iPads, I found http://www.ipadcart.info to be really helpful in locating the right security product.

  17. SJ
    October 16, 2011

    Hi Allen,

    Thanks for the tip. I’ll consider adding some additional preventative steps, but I try to keep to things that people can do for free. If anyone wants to recommend any good anti-theft apps, I’d probably throw one of them in.

    SJ

  18. briana
    October 26, 2011

    I cant find my ipad and i have a code and find my ipad, but it just says i am offline. it has been saying that for about a week. does that mean it is dead or what? is that a sign i will probably never find it or what. im only fourteen and im scared that ill never find it and my parents will kill me. i have done nothing but pray that ill find it all week. pray for me too.

  19. SJ
    October 26, 2011

    Hi Briana,

    I’m assuming it’s a 3G iPad. If your iPad has run out of power, or it is outside signal range, then it won’t show up on Find My iPhone. If it is lost and someone else finds it and plugs it in, then maybe it’ll start showing up. If it’s simply lost under your bed and out of power, then it’ll never show up!

    Best of luck!

    SJ

  20. Briana
    November 5, 2011

    No it is not 3g. It is a school issued Ipad, I think I left it there. The fact that it is offline is that a sign someone wiped it or does that just mean its probably dead?

  21. SJ
    November 5, 2011

    It is most likely just dead.

  22. Brad
    November 7, 2011

    Well if all a person needs to do is factory reset the iPhone/iPad then that renders Find my iPhone useless!

    This seems to be a serious flaw! Been keeping an eye on my account but as of yet no luck and not holding out for much either if all they need to do is reset it!

  23. SJ
    November 8, 2011

    You’re assuming that everyone is a thief, and that all thieves have the technical know-how to immediately go home and wipe a stolen iPhone/iPad.

    Find My iPhone is particularly useful if you’ve lost it, or if it’s just been stolen (ie. you can track it before the thief can reset it). As thieves go, your standard opportunistic thief will usually just try to sell it off as-is asap, and probably won’t bother with trying to reset it.

    It’s not really a flaw, otherwise anyone who purchased a second-hand phone would be worried that its previous owner might be tracking them.

  24. JP
    November 10, 2011

    Any chance that you can access location info after 24 hours? I didn’t see the email in time, and my stolen phone was located.

    Crazy enough I logged on to icloud just before the 24 hour mark and took a screen shot of the map. But I wasn’t zoomed in enough to get an exact location.

    If I could access the location again, I might be able to report it. Or would it be a good idea to report it with the zoomed out view?

    Thanks!

  25. SJ
    November 10, 2011

    Hi JP,

    According to Apple they delete the stored location after 24 hours, so I severely doubt you’ll be able to get it back.

    My suggestion would be to go to Google Maps, zoom to the same point, place a marker at the same point shown in Find My iPhone, then zoom in. Find My iPhone is often only accurate to a general area anyway, so you should be able to get a very good idea. For example: depending on where it is there may only be one house/building at that location once you’ve zoomed in.

    Good luck!

  26. Bill Hayes
    November 10, 2011

    It seems that stolen or lost iphones could be recovered more quickly and efficiently if you could turn on the device and find my phone remotely. Could this ever be a possibility ?

  27. SJ
    November 10, 2011

    Hi Bill,

    Indeed that would make things a bit easier, but would create more problems than it solves. It would require the phone to not truly be off, which would be a battery drain; it would also be a major privacy concern. Also, it would still be possible to do a factory reset of the phone, unless you tie the serial number of the phone to a particular iCloud account (again more privacy concerns).

    Ultimately I severely doubt you will see this kind of capability being made available.

  28. Bill Hayes
    November 10, 2011

    To me theft of your iPhone is a serious privacy concern.
    Capacitive discharge technology, dedicated ram battery etc technologies could power the phone even if the main battery were dead..
    Factory reset should be just that a reset initiated only by the factory. Yes you may have to tie the serial number IMEI to I Cloud.
    It seems that the manufacturers and carriers do not want anything to do with tracking and locating devices directly. Perhaps not as much profit it it for them as selling a new phone

  29. Joe
    November 10, 2011

    Hi,
    My Iphone stolen, I have pin lock on, can the pin be cracked ?
    I also have dropbox on the iphone i have unlinked this but i may have stored company docs on phone, so that is reason for asking if pin can be cracked. Cheers

  30. SJ
    November 11, 2011

    Hi Joe,

    No, the there isn’t currently an easy way to crack an iPhone PIN. If someone tries the wrong pin too many times, the phone will be locked out, and can only be unlocked by connecting it to the computer with which it was last synced.

    From Apple’s support page on the topic:
    “If you repeatedly enter the wrong passcode, your iPhone, iPad, or iPod touch will be disabled for longer intervals before you can try again. After too many unsuccessful attempts, you won’t be able to try again until you connect it to the computer with which you last synced it.”

    If you had your company’s Outlook mail synced to the phone, then you should be able to perform a remote wipe of your iPhone from within Outlook Web Acces (if you have access to it), otherwise your Outlook/Exchange admin may be able to do this.

  31. Carrie
    November 12, 2011

    My iPad was stolen. It has a pass code on it, but find my iPad is not working. Can someone plug it into their computer and set it up as a new device? Can you report your serial number to apple to find out if anyone is trying to register it again?

  32. SJ
    November 12, 2011

    This question’s been answered in the comments a number of times already. Yes, anyone can perform a reset of an iPhone or iPad on their own computer, and there’s nothing you’ll be able to do to track it in that case.

    No, Apple won’t accept any kind of lost or stolen device reports.

  33. alicemgruber
    November 17, 2011

    Following your advice, I have entered a PIN code for my iPhone for the Passcode and also for the SIM. Since this means that an honest person would not be able to access any information in the phone in order to return the phone to me, I entered all my contact information and also the information of who to contact in case of emergency into a Word document on my Mac. Then I used command, shift, 4 to make a screenshot of the info. I copied the screenshot to my photos on my Iphone, and set it as my wallpaper for Lockscreen and Homescreen. So if lose my phone, if it is found by an honest person, they have the info to return it to me. If a dishonest person steals it, then they are thwarted by the PIN codes. I just did this. If anyone can see a flaw in what I did, let me know!

  34. SJ
    November 17, 2011

    Hi Alice,

    This is something I do normally recommend to people, just make sure that you don’t disclose TOO much information (like full name or address). The details I would recommend are:

    - First name
    - A contact telephone number (or maybe a pager number)
    - An email address that is not your primary one

    I may add some tips around how to do this to the article.

    SJ

  35. D
    November 20, 2011

    I lost my iPhone 4 at Disneyland (on a ride) this past Thursday. I went home and tracked it via iCloud. The weird part was that it gave slightly different locations the whole time, but always on the track of the ride which led me to believe the phone is trapped on the car I was in somehow. But honestly, I could not find it.

    I have remotely (via iCloud) placed a four-digit security code on the phone, sent a signal and a text message telling who to call to return the phone. And I have it set to email me if it’s powered on.

    Here’s my question: say someone does find the phone but wants to keep it. Let’s say they pop out the SIM card before powering it up. Will the phone still send me its location? And will I still be able to track it? Or is it then lost forever?

    The phone battery is obviously dead now and, I believe, still stuck in this ride somewhere. Is there any way at all to ping the phone and get a new location? I’ve been on the phone with Disneyland lost and found and sent them GPS images, but magically, they can’t find it. But now I’m wondering if someone found it and took it.

    Thoughts, suggestions, comments… all welcome and appreciated.

    Thanks.

  36. SJ
    November 20, 2011

    Hi D,

    Even if they swap the SIM, your phone will still be synced to your iCloud account. So if it can get internet access via WiFi or the new SIM, then it will still be trackable. Once it’s out of battery, however, there isn’t much you can do. Your best bet is to keep contacting Disney (it’s possible it fell to the ground somewhere). Give them the device’s serial number if possible.

    Good luck.

  37. NM
    November 25, 2011

    Hi

    I had my iPhone stolen and I immediately blocked it and also the via my network provider. I was unaware I could have icloud on the 3GS.
    I have a pass code but only the simple one(I wish I chose the 10 attempt 1!) I would like to know whether it could get unlocked so the thief could access my data?

    Thank you

  38. SJ
    November 25, 2011

    Hi NM,

    From Apple’s support page on the topic:

    “If you repeatedly enter the wrong passcode, your iPhone, iPad, or iPod touch will be disabled for longer intervals before you can try again. After too many unsuccessful attempts, you won’t be able to try again until you connect it to the computer with which you last synced it.”

    It’s likely a thief will end up locking your device before they successfully guess your pass code.

  39. NM
    November 25, 2011

    What do you mean by the last sentence? Locking the device?

    Is there a way it could be jailbroken even if it has been locked by the provider and gain access to data? One last question, can you factory reset the iphone? Because if that’s possible I would love the thief to do that!

    Thank u and look forward to the reply back!

  40. SJ
    November 25, 2011

    If you read the quote from Apple’s support page you’ll see that the device will lock itself out if there are too many incorrect PIN entries.

    A thief is most likely to factory reset the iPhone anyway, as that’s the only way to use it or jailbreak it.

  41. Mandy
    November 30, 2011

    Another security feature is engraving your name on the device and address. nobody is going to want to take an item with somebody else’s name on it!

  42. Jm
    November 30, 2011

    Hi NM

    My ipad 2 was stolen 5 days ago..yesterday i tract my device using icloud find my phone but it says no device. any hope for me?

  43. life
    December 3, 2011

    i thought i lost my ipod, so i requested a wipe, i just found it, and turned it on, i totally forgot about the wipe, is there any way i can recover all my data?

    • SJ
      December 3, 2011

      The wipe functionality is not intended to be recoverable, so no.

  44. dane
    December 5, 2011

    if my ipad had find my ipad or icloud and the person that stole it resets my ipad will i stil be able to track it once its been reset or restore on itunes

  45. SJ
    December 5, 2011

    As I’ve already said several times in the comments:

    If someone resets/restores your iPhone or iPad, you won’t be able to track it anymore.

  46. jazmin
    December 10, 2011

    hi.
    i just got my iphone 4s stolen i already reported it to the police. I dont have nothing that you mentioned installed in it not even a passcode. Is there away apple or at&t can erase all my pictures,texts etc on it im not trying to get it back i just dont what who ever stole it not to be able to use it and see my personal stuff i have in it! thank you

  47. SJ
    December 10, 2011

    Hi jazmin,

    Nope, sorry, there’s no way for Apple or AT&T to erase your iPhone. :-/

    Whoever got it will be able to see all your info. Your best hope is that they decide to wipe it themselves.

  48. jazmin
    December 11, 2011

    is there a way the could lock it so it wont work? whats blacklist

  49. SJ
    December 11, 2011

    Not in the U.S. as far as I’m aware. All you can do it reported it stolen to the police (and possibly AT&T), but I doubt either will be able to do much from a technical standpoint. That said, I have read rumors that AT&T can block a phone based on its IMEI in some circumstances.

  50. Josh
    December 15, 2011

    I had my ipad stolen and I reported it to the ploice and apple. If they
    reset it and plug it into itunes will apple be able to see that its my ipad via the serial codeand report the police?

    • SJ
      December 15, 2011

      If your iPad is reset, it will still have the same serial number. That said, as far as I know, Apple do not report anything to the police.

  51. Josh
    December 16, 2011

    Ty

  52. jessie
    January 16, 2012

    can i tract my ipad thru icloud once they start taking pictures?

  53. SJ
    January 16, 2012

    You mean if you have Find My iPhone disabled, but Photo Stream enabled? That’s an interesting one.

    If they take pictures with Geotagging, then you would be able to find out where those pictures were taken. So, if they take a picture whilst at home for example, you could find out where that is.

  54. Charisma
    January 18, 2012

    Hey!

    A while ago I just got back my imei and serial number of my iPhone 3GS which was stolen from me 3months ago. By the way I’m from Cebu city Philippines. I bought my 2nd hand iPhone from California so it does not come with the usual box from apple. I have been looking for the serial number and I just can’t find it on the iTunes. Just a while ago while syncing my iPad for the first time I just click and click until I saw the device tab and of where I also found my iPhones serial and Imei #. I know it’s been a while since I was being hold up. I wanna know if I can still recover it or what can you suggest for me to do. First, mobile me was not activated, not even the find my iPhone. What I only have is dat a passcode. Right now I am installing find my iPhone in my Ipad2. My question are, can this possibly help me locate my iPhone using find my iPhone app in my iPad? Secondly, if I can’t recover my iPhone can I have it block ( like it cannot be used by anyone). Please help a hope arise as soon as I got back the serial. I just don’t know what to do and when I google it, ur blog appears to be giving helpful tips it’s just that I can hardly read because most of your words are being covered with color black unless I zoom it 4x then I can read it. Sorry it’s kinda long but I really hope you can helped me out.

  55. Jessie
    January 18, 2012

    Yeah they can use geotagging but what if they have reset and restored the iPad to its factory setting does that mean that I lost hope already of finding my iPad?i mean I can sign in to my iCloud but there’s Norway to recover it anymore cuz my iPad has already been restored by the one who stole it right? Pls advice

  56. SJ
    January 18, 2012

    Charisma,

    If you didn’t have Find My iPhone set up, then unfortunately there isn’t anything you can really do. I don’t know if the Philippines does it, but you can try reporting your IMEI number to your carrier, and sometimes they can blacklist it so that the phone can no longer be used to make calls.

    Jessie,

    I’ll refer you to the FAQ, but short answer is: if an iPhone or iPad has been restored, you won’t be able to track it.

  57. Debbie
    January 23, 2012

    I have lost my Iphone, and the thief has switch off the phone, change a sim card and erase everything….. I can’t find it back from the app, do you think I could still find it back or should I buy another phone???
    Thanks…

  58. SJ
    January 23, 2012

    Debbie,

    Your question is answered on the Frequently Asked Questions page. I urge everyone to read it before posting a new comment.

    In the scenario you describe, it would not be possible for you to find your phone. You may want to get a new one.

  59. Debbie
    January 24, 2012

    but what about if I give them the IMEI number??

  60. Debbie
    January 24, 2012

    Is it possible to change the IMEI number??

  61. SJ
    January 24, 2012

    If you give your carrier IMEI number then (depending on country), then they may be able to blacklist your handset. They probably won’t be able to track your phone with it though.

    It is possible to change the IMEI number although it’s illegal in most countries (not that criminals care).

  62. Debbie
    January 25, 2012

    but i heard my friends say…. the apple can track the phone and find it back once the phone switch on with a new sim card…… and can you teach me how to change the IMEI number??

  63. SJ
    January 25, 2012

    Debbie,

    You can track your iPhone if a new SIM card has been installed and the phone is turned on ONLY if it hasn’t been erased, and ONLY if you had Find My iPhone enabled. Apple on their own can not, and will not track your phone for you.

    If you want to learn how to change the IMEI on an iPhone, do a Google search. (curious why you would want to know how to do this, unless you had a stolen or blocked phone in your possession)

  64. Trupti
    January 27, 2012

    My sister lost her iphone this evening. When we are calling it, it is switched off. She did not have Find My iPhone app in her phone, neither has she noted down the serial number or the IMEI number. Is there any hopes for us to find it?
    Is there any other way at all to track it down?

    Please help. We’re waiting

  65. SJ
    January 27, 2012

    Trupti,

    Please refer to the Frequently Asked Questions, as your question is answered there.

    Short answer is no, you won’t be able to track it down.

  66. Trupti
    January 27, 2012

    yeah well, I figured as much.
    Thanks anyway!

  67. Alison
    January 28, 2012

    I had my iPad taken a few days ago and I’ve not been able to get it wiped. It’s really stressing me out as I can see when the thief opens my emails. He recently looked through all my tax returns. I bought it from the Apple Store and had a pay as you go Sim so 3G haven’t helped me. What can I do, pls help?

  68. SJ
    January 28, 2012

    Hi Alison,

    I’m hoping you’ve read through the FAQ which I’ve linked to in the post and in the comments already. If you did not have Find My iPhone configured then you won’t be able to track and/or wipe it. I hope you’ve already cancelled the SIM that’s in the iPad.

    Since you seem to know that the thief is reading your email, the only thing I can suggest is that you send yourself an email with a link to a secret webpage you set up (mention something about credit card numbers in the email). If the thief clicks on the link, and you look at the server access logs, then you should be able to get the thief’s IP address.

    With this in hand, you can go to the police who can then request the thief’s address from their ISP (if he’s using the iPad on his home wifi, or using his own SIM card). I know that this isn’t something that’s easy to do for someone without that technical knowledge. If you know someone who’s geeky/good with internet stuff and understands what I’m saying, maybe they can help you set something like this up.

    Good luck, and let me know if you end up trying this option! Don’t forget to secure your devices in the future!

    - SJ

  69. SJ
    January 29, 2012

    Alison,

    I didn’t mention it because I thought it was fairly obvious, but if you don’t want the thief to continue reading your emails you should change your password. Note that if you do, you won’t be able to use the trick I mentioned above.

  70. Elizabeth
    January 31, 2012

    I lost my iPhone a couple of days ago. Yesterday and this morning, the Find My iPhone feature located the phone at my home address, but now it is showing “old location” and saying it located the phone 3 hours ago.

    I really do not think the phone (which is in my purse) is at my home, because I have searched high and low and usually keep the purse on a hook by my door. I think it’s more likely I left it at a restaurant or on another errand the other day. The location messages are making me question this, though.

    Is it possible that the phone ran out of battery after I lost it and that the “Find My iPhone” feature was reporting an old location even when it was saying it located the phone?

  71. SJ
    January 31, 2012

    Hi Elizabeth,

    If it says it located the phone 3 hours ago, and that location is shown to be at your home, then I would be inclined to believe that. It don’t think it would be showing that location if it weren’t indeed there at that time.

    You should’ve used Find My iPhone to make the iPhone ring an alarm, which may have helped you find it at home. It’s probably run out of battery now, but you may want to have another look around your house! Best of luck.

  72. Dolphy
    January 31, 2012

    Hi, I just want to add info here if coz if iphone/ipad was lost and have a passcode, finder who’s a little tech savvy might be able to get your info such as pictures, notes and text messages by backing up the phone and restore it to the same device or another device right? I noted this when I restore my ipod in my office computer for the first time w/ backup, all the pictures that was taken from ipod and notes came back. so I hope this helps by reminding everyone not to put personal/confidential info in their notes or private pictures or video, emails and others that require password to access are easy fix by changing your PW, this is so long as you have a passcode/pw to open the device or otherwise goodluck and pray that the finder will not be so nosy to dig your data.
    And also when you find a lost devices and ur an honest person, don’t return it directly to the owner as my friend did this and was accused of stealing and almost got punched, better way to do it is to bring it to the police station and have them pick it up or have someone with you as backup and meet them in a safe place. just an advise from experience.

  73. hmmm
    February 3, 2012

    I also had a problem with “found three hours ago”. I tested out “find my ipad” this morning, It worked. Then I left it in my car (fully charged) My son took my car. I signed in again to locate it and it said “located 2 hours ago. It won’t update it?

  74. SJ
    February 3, 2012

    (I’m going to assume it’s a 3G iPad and not just a Wifi one ;)

    Maybe it didn’t have signal in the car? Otherwise it should update it, I’ve never had a problem with it not updating.

  75. lisandra
    February 4, 2012

    i had my iphone stolen and couldnt retrieve it ,didnt have the find my phone set up on it.i got a new iphone and need help setting the program to my phone .also am i able to retrieve the purchases i’ve made back to the new phone and my pictures?

  76. Cassie
    February 18, 2012

    OK so lastnight my Iphone 4S was stolen. Everything on it, my whole life gone!!
    Its coming up as offline on Icloud, my number is blocked but they have oviously just removed my sim.
    How the hell is that possible, I thought apple was genious. SIM cards are bullshit. That just means anyone can go steal a Iphone, remove the sim and apple has no phone tracker. :(
    Thiefs suck

  77. SJ
    February 19, 2012

    Hi Cassie,

    Sorry to hear about your iPhone. I hope you have a backup either in iTunes or using iCloud Backup. Technically if they haven’t restored your iPhone, it could still appear if they put it on a wifi network. But ultimately your phone needs SOME way of getting online for Find My iPhone to work.

  78. Karen
    February 20, 2012

    Hi,

    I just had a quick question about my iPhone 4 that I lost last night. I have iCloud and Find My iPhone, however I’m pretty sure the phone has been turned off because the device shows up as “Offline”. It is currently on 3G and hopefully will be turned on soon. The problem is, while playing around on iCloud today, I pressed the button “remove device” because I wanted to try finding my mother’s phone (just as a test). I didn’t realize that all you had to do was “Log Out”. Before I pressed “remove device”, I had sent my phone a message and email to myself in hopes that it would send once the phone was turned on. So the question is, once the thief turns my phone on, will I be able to relink to my device and be able to see the location?

    Thank you so much

  79. SJ
    February 20, 2012

    Hi Karen,

    I just checked this myself, and this is the popup you get when you try to remove a device:

    As you can see, it clearly implies that once your phone is turned back on, it should reappear in Find My iPhone automatically. Keep an eye on it and hopefully it’ll come back!

  80. chris
    February 24, 2012

    i had lost my iphone on the train, and i try to use icloud but it keep display offline. i am so rush n sad because i had 2000+ of my baby boy since he is 2year old and now he is 4year old, and i keep calling for help from apple alot of time and those but they are just wasting my time because they keep tell me doing the same thing and wait. i can say that icloud is still not stable yet. they making this app to attact more people to buy iphone. 3day and now i still praying that i can get back my iphone.

  81. SJ
    February 24, 2012

    Sorry to hear about your iPhone Chris. To be honest, iCloud’s Find My iPhone actually works very well. The reason it’s not showing up for you is either because a) it’s out of battery, or b) someone restored your iPhone.

    Did you not have iCloud Backup turned on? If you did you could just get a new iPhone and restore from the backup, and it would redownload all your photos. If you had Photo Stream turned on, it would also have a copy of your photos.

    Calling Apple isn’t going to help as there isn’t anything they can do. And it’s not their responsibility to find your lost or stolen iPhone ;)

  82. Herod The Great
    February 25, 2012

    I have a feeling my phones being hacked or wiretapped, i have an android, and im wondering if a hard reset fix my problems. what do you guys think let me know email me

  83. juvyann valle
    February 28, 2012

    i lost my ipad last sunday and i have the apps Find my iphone i dont have a lock code but i send a message and lock code thru find my iphone but it seems that it didnt work and i try to track it many times but it looks like that the one who saw it on the mall still not using it.. i have a question is there possibility that that one who saw it restore the ipad in the computer thats why i cant track it?

  84. levi
    February 29, 2012

    hey my ipod got stolen today and i have a passcode on it but never turned on the tracker. can i still find it?

  85. SJ
    February 29, 2012

    @juvyann: I’m not quite sure what you’re saying to be honest, but yes, if they’ve restored your iPad, you won’t be able to track it.

    @levi: If you never turned Find My iPhone on, you won’t be able to track it.

  86. John
    March 3, 2012

    Hi,

    Very very informative blog SJ. I have read almost all of the comments and FAQs.

    My iPhone 4s was stolen a fortnight ago, I have sent messages but its still going offline. I assume my phone might have been restored (which makes it untraceable).

    I suspect one of my house mates has stolen it. I am not 100% sure. Now I have come to know that he’s going back to his country (Tanzania) He can use it over there? Is there any way that phone be traced or beep on airport security terminal if restored?

    I have not reported the IMEI number, yet. What do you suggest?

    PS : I know I have behaved abnormally but my Iphone was all my fun. I am a student, I had bought it with my savings and I don’t afford 100 quids as excess for another one.

  87. SJ
    March 3, 2012

    Hi John,

    If it has been restored, there is no way to find out unfortunately. Are you sure it was stolen and not simply misplaced? Otherwise you can always ask your flatmate, you have nothing to lose there ;)

    Wait a tiny bit with the IMEI, just in case it does turn up somehow. If you haven’t gotten in back in a few weeks, then report it (if your carrier does that).

    If you have insurance on your 4S then you’re lucky, 100 pounds is worth it to get a new one (if you can somehow gather up the cash). I’d recommend going down that route.

    Good luck!

  88. John
    March 4, 2012

    Thanks SJ

  89. Marie
    March 4, 2012

    Hello, I’m sorry if this question was previously asked or something (i didn’t have the time to read all the questions), but my iPod touch was stolen yesterday :( and i was just wondering if the thief could access the information inside it? Like the contacts, notes etc.? I have a passcode by the way. However, i don’t remember configuring on the settings for the information to be deleted after a certain amount of time. So is that security setting automatically put into any iPod?
    So all in all, i really have to know if the thief can somehow get into my iPod touch without deleting the information in it. Thank you! :)

  90. SJ
    March 4, 2012

    Hi Marie,

    A normal thief won’t be able to read any of your data if you have a passcode set. Even if he tries to brute force it (ie. try every combination), it will get locked out.

    That said, someone with with the necessary technical knowledge, and access to specialised forensics tools would be able to brute force it and gain access to the data. Chances of someone doing this is probably slim, unless they’re specifically targeting you and your data.

    Chances are, your phone will get restored, deleting all your data in the process.

  91. Marie
    March 5, 2012

    Thank you :) One last question, is there anyway i can delete or wipe all the info stored in my iPod touch? By the way, i don’t have any of the apps aforementioned installed on my iPod.

  92. SJ
    March 5, 2012

    Marie,

    If you didn’t have Find My iPhone/iPod set up, or your iPod Touch wasn’t set to synchronise to an Outlook server, then no, there’s no way to wipe your iPod.

  93. nikki
    March 20, 2012

    wait, im confused. does the find my iphone work for ipods?

  94. nikki
    March 20, 2012

    can you help me find my itouch, there is no icloud on it :(

    • SJ
      March 21, 2012

      There is ‘Find My iPod’ for iPod Touches. But if you don’t have MobileMe/iCloud on it, you won’t be able to track it down :-/

  95. Alita
    March 28, 2012

    Hi SJ I’ve read through all the questions and have one myself. My iPad was stolen recently without ant security attached to it :-( so I’ve done everything I can ie report to police, contacted my data supplier changed passwords etc. However I have a number of apps connected to Facebook and other social networking sites. Can the thief continue to access these apps with the people I’m connected to even when I’ve changed all passwords?

    Also my data supplier advised me that they can set up a 4 digit password lock remotely, which I have taken up but I wondered if they really can do this as I have not read anywhere on the number of sites I have visited that this was possible.

    Looking forward to your advices.
    Thanks

  96. SJ
    March 28, 2012

    Hi Alita,

    If you didn’t have any passcode then yes, the thief can access any of your apps. If you change your passwords on those sites however, some of those apps should stop working (remember to do your email too). In fact in Facebook, remove access from your iPhone by going to Account Settings > Security > Active Sessions, and then clicking “End Activity” next to where it shows your iPhone session.

    I’ve also never heard of a data supplier being able to remotely lock an iPhone. They definitely don’t have any access to your device, so it sounds suspicious to me.

  97. Alita
    March 28, 2012

    Hi SJ

    Thanks for ur response but I am referring to an iPad. Am I right to assume that your response is also applicable to my iPad?

    I spoke to some people about the locking of the iPad but this could be in relation to locking the sim would this sound more realistic?

    Thanks for your advice in relation to disconnecting Facebook app.

  98. Marcy
    April 4, 2012

    someone stole my iPhone and ive pretty mcuh given up hope that ill find it because the only security feature i had on was the 4-digit lock code. But i was wondering, since ive never synced it with a computer what will happen when it gets to that point where theyve had too many failed attempts? & about how many failed attempts does it take for them to get to that screen? oh & one other thing, what will happen after that. will all the memory ever be erased after time?

  99. SJ
    April 4, 2012

    Hi Marcy,

    I already previously answered this question here.

  100. marcy
    April 4, 2012

    i had actually read that question and comment previously but thought maybe it be a different answer. like something more exact. But my main concern was that i had never synced it with a computer. So does that mean that theyre forced to reset it in order to use it?

  101. SJ
    April 4, 2012

    Correct. If they lock the device, they’ll need to reset the device in order to use it, as they won’t have a computer too sync it to.

  102. NM
    April 9, 2012

    Hi I forgot my passcode and my iphone has now gone into a disable mode after imputing the wrong code after so many attempts. I have never synced it with a computer, will i lose all my data when I coonect it to itunes? ( phone says connect to itunes). PLEASE HELP!

    Thanks

    • SJ
      April 11, 2012

      Hi NM,

      I recommend connecting it to iTunes and see what it suggests. I highly doubt that your data will get wiped. Syncing it with iTunes may just unlock it.

      In any case, have you been using iCloud backup to keep backups of your phone?

  103. NM
    April 12, 2012

    Hi SJ

    I didnt back via iCloud : (

    I did connect to itunes and it said enter passcode but I cant as it is disabled…

  104. SJ
    April 12, 2012

    Sorry to hear it. You’re probably going to need to restore your phone (look up DFU mode). Unfortunately this means you will probably lose the data on the phone.

  105. NM
    April 12, 2012

    DFU on itunes?

  106. SJ
    April 12, 2012
  107. NM
    April 12, 2012

    Is this the only solution? Is it likely I would lose everything?

  108. SJ
    April 12, 2012

    I’m afraid so, if you haven’t backed up to iCloud, and you don’t have any iTunes backups, then there isn’t much you can do. The disabling is there to safeguard your data from thieves/attackers.

    It’s all detailed in this document: http://support.apple.com/kb/HT1212

  109. NM
    April 12, 2012

    Ok thanku for your help.

  110. Alex Black
    April 19, 2012

    What do I do if I never had “find my iphone” installed on my phone in the first place and I’d never lost a phone in my life until now? I called the telephone company AT&T to disable the sim card, but is there still a way to track the phone down with the serial number?

  111. SJ
    April 19, 2012

    Alex,

    Your question is answered in point 2 of my Find My iPhone FAQ.

    Short answer: no, sorry.

  112. Amal
    April 21, 2012

    Hi SJ
    My iPhone4 was stolen last week and I didn’t have a pass code :S I reported it to the police but still nothing and I checked find my mobile but it keeps telling me no device ! So, is there any way I can have my pics back :(( I have all my memories in it for the last 2years

  113. SJ
    April 21, 2012

    Amal,

    Unless you backed your phone up to iTunes, or used iCloud Backup, there’s no way to get your picks back. Although if you had Photo Stream turned on, and have a Mac synced with the same iCloud account, you should also have the same photos.

  114. dyrake
    April 23, 2012

    can an ipad be trace through the serial number? Since I can’t trace it because it’s offline. Is there anymore option tracing it , like through the serial number?

  115. dyrake
    April 23, 2012

    I mean Can an Ipad be trace through its serial number?

  116. SJ
    April 23, 2012

    dyrake,

    Your questions is answered in point 7 of my Find my iPhone FAQ.

    Short answer: no, sorry.

    To everyone, please read the aforementioned FAQ and all comments posted here before posting one yourself. I don’t enjoy repeating myself.

  117. kks
    April 30, 2012

    Hi SJ,

    I had my iPhone 4 stolen a day ago. I know I had find my iphone installed however, I am not sure if I had it turned on. When I log onto I cloud I see my device however, it says it’s offline. Does this mean find my iPhone is on and it will work as soon as it is connected with wifi or 3G?

    Thanks

  118. Thanh
    April 30, 2012

    My ipad2 was stollen so my question is If you cancel ur at&t monthly plan for Ipad2 can the thief reactivate it?

    Thanxs

  119. SJ
    May 1, 2012

    @kks: it sounds like it should work, but that depends on having Location Services turned on as well as having Find My iPhone enabled.

    @Thanh: No, if you cancel your monthly plan a thief cannot reactivate it.

  120. oc
    May 28, 2012

    hi,
    Is it common that police return recovered iphones?
    thanks

  121. Azzie
    June 2, 2012

    Hi, I lost my iPhone 3GS 8GB somewhere in NY. I didn’t know about the Find My IPhone app and didn’t connect it with icloud. Even worse, I don’t live in America and don’t have the serial number with me, so I can’t report it to the police. Is it possible to find it? :(

  122. SJ
    June 3, 2012

    @oc, really depends on the country.

    @Azzie, if you bought your iPhone from Apple (or even your carrier), you may be able to ask them what its Serial Number is. Also, if you still have the box, it will be on there. But without Find My iPhone, you won’t be able to do any tracking.

  123. JRWT
    June 6, 2012

    Looks like this thread is still active so I’ll add my comments in the hope that they will help.

    1. Security first – Passcode Lock is an absolute must, it’s your first line of defence. Then the Erase Data option. Finally ensure that the Find My iPhone option is available from iCould.com. There is nobody who cannot afford this protection.

    2. SIM lock – this is where I could have gone wrong, because your number is your ID and I was just lucky my thief was too stupid to use the SIM for profit or sabotage.

    3. If you live in a built-up area then the location feature of Find my iPhone is no good. The chap in my local police station went onto Google StreetView at the location my phone was and showed me how many flats (apartments) would fall into that area. They were not interested.

    4. Finally it appears not to work with iPad. My old one has been awaiting wipe for 5 days, the new one is not recognised as online even though it it is less than 2 inches from the laptop.

    Hope this helps. Password Lock is your absolute must, but never expect to retrieve a stolen device unless you’re in a small community where your local policeman knows all the residents.

  124. JosephFrat
    July 16, 2012

    Hi SJ! I have read your FAQ and all the questions and answers on this thread, however, I wanted to expose a situation and get your input on it. This is the situation:
    My younger brother found an iPad 2nd gen 3G (Verizon) on a shopping cart in the parking lot of a Walmart. Instead of him going into Walmart and reporting it or giving it to the police, he decided to keep it and see if he can find out who the owner is and contact him/hert to return it. The iPad was locked, but the pictures were accessible by the photoframe icon on the lock screen, so he was able to see pictures of what he thought was the owner. He tried pluging it to his computer to see if he could access anything on the iPad that would help him identify the person and itunes displayed the name of the iPad, and happens to be a name of a person. He used his facebook account and did a search on the name, and luckily he found the owner, the name and the pictures found on the ipad matched what the person had on their Facebook account. He sent the person a few messages to inform that he found the ipad and to contact him to return it. This was about a month or so ago.

    Now, because the person hasn’t answered, he is thinking of keeping it. I don’t think it is a good idea, that he should either turn it in to the police or get rid of it. I even offered to buy him one just so that I can sleep at night, thinking that maybe if he uses it on his WiFi they could still somehow trace it. I surely would not be able to sleep at night, so I am concerned about him.

    I know that you have mentioned that if the ipad is restord and never tries to activate it with verizon, that it would not be able to be traced, but I’m still concerned that there might be another way, that maybe now it would be traceable, or that apple could notify the previous person if he uses his appleID on this ipad.

    Do you think that if he decides to keep it, it is safe for him? He’s not a little kid, so it is not like I can just take it away from him and tell him not to do it, but then again he is pretty much convinced that he can keep it and use it with no problems since he already attempted to contact the owner but gets no response. I’d rather buy him one as a gift (his birthday is coming up soon) just so that at least I can sleep at night not thinking that one day he could be watching a movie on it from netflix and then all of the sudden police come in knocking on his door and gets arrested, even though he did not “steal it”.

  125. SJ
    July 16, 2012

    Hi Joseph,

    An interesting dilemma indeed! Congrats to your brother for his effective use of the information at hand to find the owner.

    First from a technical standpoint: if he wipes the device (ie. a completely fresh restore), then the other person will not be able to track it. That said, they no longer need to track it as they know who has it thanks to the Facebook messages…

    That brings me to the ‘legal’ standpoint: I have to note that I’m not a lawyer so none of this constitutes legal advice, but there are two aspects from what I can see. First, he has tried to make contact with the owner. It’s strange that they wouldn’t reply if they lost an iPad, but maybe they’re on holiday, or just don’t check their Facebook that often. If he wipes the device, and a few days/weeks later the person gets in touch with him asking for it back, then they’ll be happy to get the device back, but might be extremely unhappy to have lost any sensitive/important data that was on it (ie. family photos that were taken with the device). Some unhappy people like to sue… particularly in the U.S… just sayin’.

    Not knowing how long ago your brother found the device and subsequently contacted the supposed owner, my only recommendation can be to hang on to the device for now, keep trying to make contact (try LinkedIn?), and if he hasn’t heard back in a month or two then at least by then you would be able to show that you made a reasonable effort to contact the owner to return the device.

    One last thought I just had is to get in touch with Verizon. Using the SIM ID, they should be able to find out who the owner is. They probably won’t give you that information, but may be willing to help get in touch with the owner for you.

    I hope this helps!

    SJ

  126. JosephFrat
    July 16, 2012

    HI SJ,
    Thanks for the quick response. My brother doesn’t have linkedin, but I tried under my account and found a few people with the same name, however, none with a picture that looks like the owner, and since the owner’s account on facebook is limited to only the picture and some basic info, none of this info can be matched with any of the linkedin account that don’t have a picture. I have also sent messages to the owner to their Facebook account, but no replies. We can’t post to their wall, so we are sending them to their private inbox, my guess is either she is not realizing that she has messages in her inbox, or she is ignoring us, but can’t understand why she would, if I knew I lost something and someone, out of nowhere, tells me they found it, and happens to be where I think I left it, I would contact them back right away (specially for such an expensive electronic, it’s the 64GB 3G!). We didn’t see any activity on the person’s account for over a month since we first sent a message, and then one day that we checked, the owner became friends with one person, which made us think that she can and has checked her facebook somehow, but can’t figure out why she would not contact either one of us. I tell my brother to give it a little more time. He’s afraid to go to verizon and ask them to contact the owner in case she reported it “Stolen” instead of lost and then he’ll get blamed for it disappearing, he’d rather return it to the owner in some anonymous way, or else keep it if there is no way of the iPad being tracked if he restores it. He doesn’t just want to turned it into the police in case that the person didn’t file a report, he’s heard of cases where the police never do anything to return the item and the item is just “lost” between a pile of lost and stolen articles in some room and not being used, he’d rather keep it and take advantage of the find instead of having it go to waste (or someone else keeping it).

    I guess I’m just a bit concerned that if the person does not contact us, that he’s going to keep the ipad and he might be in some kind of danger of getting caught and blamed for stealing. If what you are saying is true, that if he wipes it clean there is no way of tracking it, then he should be ok, I’m just worried about what if something could happen.

  127. jeff
    September 27, 2012

    so if it is reset there is no possible way to track it?

  128. nicochoco
    October 15, 2012

    If the iPhone is blacklist, it no longer possible to make call. But it could still be possible to use de WiFi, right? In this specific situation, is it still possible to use Find my iPhone on a Blacklist iPhone connected with wifi?

    NC

  129. SJ
    October 15, 2012

    Hi Nicochoco,

    Ou, finally a new and relevant question!

    That’s correct, as the GPS unit and Wi-Fi triangulation still function normally when the device is blacklisted, if the phone is connected to a Wifi network and has internet connectivity, you’ll be able to track it using Find My iPhone!

  130. nicochoco
    October 20, 2012

    Hi SJ,

    Thanks for answering. If my phone has not been restored yet, it looks like WiFi is my last hope before “accepting” the loss.

    But the thief has probably already restored/cracked the blacklisted phone by connecting it to a computer. Is there any possibility to be sure if he did so or not? If the computer he uses to crack/restore is connected to the internet, can I track my iPhone?

    NC

  131. kangana
    December 5, 2012

    Hello SJ,
    I read through a few posts and am still a little confused. Someone broke into my house yesterday and stole my iPad (64gb 3g). The sad part is , I did not have a sim in it. It also had a security lock and was backed up on iCloud. My iPad still says “offline”. Is there anyway i can track it ? I don’t even know if its been restored( after 10 wrong password combinations). I wanted to know if he could still be tracked using the iPad when he’s online? I would be grateful if you could help.
    THANKS A TON.

  132. arleenmoo
    February 26, 2013

    Ok i didnt have password protection on my phone. Shame on me. WIth that said my phone went dead when I got to a theater tonite where it got lost?

    WIth that said, if i remove senstive information from my MAC computer which it automatically synchs will the data be removed on phone even though it has a dead batter?

  133. SJ
    February 26, 2013

    @NC: There’s no way to know for sure if a thief has restored your phone, and if so you won’t be able to track it anymore.

    @kangana: I don’t think you’ll be able to track your iPad as it has no data connection.

    @arleenmoo: No, changes made on your Mac do not sync remotely. And nothing can be done at all if the phone is off.

  134. post
    May 25, 2013

    As users of iTunes we do not have any choice.
    Our right to decide if we use or not Itunes to purchase from apple is taken. (other options are not legal).

    WE, as ITUNES USERS, should have the right to track the device using ITUNES. Apple has our names and devices serial codes. That is the first thing any person has to do to get their devices working…
    ..that magical Connect to ITunes…?

    FOR WINDOWS AND ADOBE products YOU ARE allowed to REGISTER AND UN-REGISTER your serial code and product.

    Why WE, as ITUNES users, do NOT have that choice? Why?

  135. John Mark Rafols
    May 26, 2013

    Just yesterday after buying and applying screen protector for my iPhone- i went to the arcade to play some games- during the time i was seated on the game of choice i had- i unknowingly was surrounded by people instructing me what to do(step on the pedal twice to make the run faster… though i already know how it was done but keeping my eye on the game and not on the phone- that was so much unexpected… i played another game until i realized it wasnt on either my bag or the paper bag. i got noticed by the crew and allowed me to state my statement i just realized what really happen on their Closed Circuit TV, I was shocked on that…. after some few hours i was worried and decided to go back to the center where it was captured…. with their CCTV record- i took a photo of the mastermind that if ever i meet up maybe one of these days or their crew maybe. Either our side may be alarmed with it.

  136. Rachel
    August 12, 2013

    Thanks for super article…. I understand some new security apps now take photos of the thief andbsend to linked devices? Do you know the name of the app.
    Rachel.

  137. james
    August 16, 2013

    so if the iPhone is reset to factory setting ( completely erased ) will find my iPhone still be present in the programs hidden…to leave a command sequence in the program of the mobile to signal the location….????? or if they erase it and re-install find my iPhone will it be traceable…..???? same for the i-cloud thing… if they delete my i-cloud and they use their own account…

  138. Liesse
    February 26, 2014

    my mother have lost her ipad and unfortunately it does not have a passcode nor does her “find my ipad” is turned on..

    is there any way to track it?

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